I’m actually still employed by the same firm today. I’ve seen extensive changes since I first started – for the last 3 years, I’ve been Chief Information Security Officer (CISO) and Head of Information Technology. It’s taken a while to get here, but the journey, although sometimes painful at various points, was absolutely worth every penny. Not only has it enabled me to deliver the best possible service in this role, but it’s also let me see both sides of the playing field – as well as the top-down view.